Privacy Policy

Last updated: 3 February 2026
This Privacy Policy explains how complx.co (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit or interact with our website https://complx.co (the “Website”) or use our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
complx.co is a web design and conversion rate optimisation studio providing website design, redesign, consulting, audits, maintenance, and related digital services.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: info@complx.co

2. Information We Collect
We may collect and process the following categories of personal data:
a. Information You Provide Directly
Name
Email address
Company or business name
Website URL
Any information you submit through contact forms, audit requests, or enquiries
b. Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referring URLs
This information is collected using cookies and similar technologies.

3. How We Use Your Information
We use your personal data for the following purposes:
To respond to enquiries and contact requests
To deliver website audits and consultations
To provide and manage our services
To send newsletters and marketing communications (where consent is given)
To improve our Website, services, and user experience
To monitor and analyse website performance
To comply with legal obligations

4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Consent – where you have opted in to receive communications
Contract – where processing is necessary to deliver services
Legitimate interests – to operate, improve, and grow our business
Legal obligation – where required by law

5. Marketing Communications
If you subscribe to our newsletter or request a website audit, we may send you relevant updates, insights, or offers.
You can unsubscribe at any time by using the link in our emails or by contacting us directly.

6. Cookies
We use cookies and similar technologies to:
Understand how visitors use our Website
Improve performance and functionality
Support analytics and marketing efforts
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third parties who help us operate our Website and services, such as:
Website hosting providers
Analytics and performance tools
Email marketing platforms
All third parties are required to process your data securely and in accordance with applicable data protection laws.

8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@complx.co.

11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
complx.co
Email: info@complx.co
Website: https://complx.co
Business hours: Monday to Friday 9AM-5PM